Wayne, NJ (April 3, 2000) -- JVC SERVICE AND ENGINEERING is pleased to celebrate the one-year anniversary of their D-9 (Digital-S) 24x7 professional service hotline. Designed to distinguish JVC from its competitors by providing superior customer service of JVC's rapidly growing brand, the D-9 hotline has been an unequivocal success.

JVC's 24x7 hotline was inaugurated a year ago, and is manned by specially trained service engineers and sales engineers who are on call twenty-four hours a day. JVC's 24x7 service hotline provides customers technical support for D-9 products. Open even on holidays, customers can speak to a service engineer at any time and receive the technical help they need for any D-9 product.

As a testament to the fact that JVC places the highest priority on customer service, the company proudly reports that the average response time to customers is a world-class ten minutes. This quick response is particularly impressive in the broadcast industry, where JVC's digital video acquisition and recording equipment is in use around the clock, around the globe.

"We launched the D-9 24x7 hotline to meet the needs of our customers," explained Vern Wolf, Service Planning Manager for National Operations Division. "I am delighted to say we have surpassed our initial projected response time of ninety minutes by responding to our customers in an impressive ten minutes or less."

"We're very pleased with the elevated level of end-user support achieved through this 24x7 response system, and are now studying the possibility of extending this to D-ILA end-users in the near future," said Bob Mueller, Executive Vice President of JVC PROFESSIONAL PRODUCTS COMPANY.

Customers can call 1-800-233-1060 anytime to reach a JVC service engineer for D-9 product support.

JVC SERVICE AND ENGINEERING, a subsidiary of JVC Americas Corp. is headquartered in Wayne, New Jersey, supports JVC's complete line of broadcast and professional equipment. For more information about any JVC products, call (800) 582-5825 or visit JVC's web site at www.jvc.com/pro.