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This model is manufactured and warranted by Focus Enhancements, Inc. and distributed by JVC.
To obtain warranty service, call or write Focus Enhancements Technical Support for a Return Material Authorization (RMA) number. Please mark the RMA number clearly on the outside of the package. Include a copy of your sales receipt, a brief description of the symptoms, your name, address, phone number and any special shipping instructions. Then deliver or ship the product, postage or shipping costs prepaid, to a Focus Enhancements-authorized repair facility. For the name of the nearest repair facility, Contact Focus Enhancements, Inc. Support at 1-763-398-1658 or http://www.focusinfo.com.