|
| Q: |
I need to download drivers. Where can I get
them? |
| A: |
We do not have any standalone
drivers that you can download. All our drives require software in
order for them to be properly read and written to. You should have
received this software along with your drive. If you did not
receive such software, please contact your local reseller.
Currently, we ship all our drives with Adaptec’s Easy CD-Creator
for PCs, and Toast for Macs. You can also purchase those in most
retail computer stores or online at http://www.adaptec.com.
We also highly recommend updating your ASPI layer, which is an
Adaptec-developed specification for sending commands to your host
adapter. You can find these updates at Adaptec’s web site as well.
|
|
| Q: |
I have a JVC XR-W2020 (or 2022 or 2626) and I
upgraded the firmware to 2.05. Now my CD-R does not eject and/or
when I access my drive I get an error message saying “Drive
not ready”. |
| A: |
Your drive’s firmware update
was not successful. In the firmware .zip file you should see a
file called vcdrfupd.ini. Open it with NOTEPAD (START
Button/PROGRAMS/ACCESSORIES) and under the line:
3=SAF,CD-R2006PLUS,4,1,1997/4/1
enter this line:
4=JVC,XR-W2020,4 |
|
| Q: |
I just bought a JVC-2040 ReWritable and after
successfully writing a CD with the CD media that came with the
drive, I can’t seem to read it from any other computer or my audio
CD Player. Why? |
| A: |
The CD that came with your
ReWritable CD-R is CD-RW (re-writable.) There are 2 main types of
CD recordable media, CD-R and CD-RW. CD-R is WORM (Write Once Read
Many) media, therefor anything you write to the CD is permanent.
CD-RW on the other hand is re-writable media and may be written to
numerous times. Certain CD-ROMs and CD Players are still not
calibrated to read CD-RW media as of yet. If you wish to have read
capability on most CD players and CD-ROMs, use CD-R media. |
|
| Q: |
Is Adaptec DirectCD compatible with my drive? |
| A: |
As of now, Adaptec’s Direct CD
does not support any JVC drive. |
|
| Q: |
I’m getting something called a
&ldquo:Servo Tracking Error.” What do I do? |
| A: |
Here are a few things you can
do:
- Try cleaning the drive. Power down the system and carefully
open the tray door manually. Then, using a can of compressed air,
spray into the open slot in a left-to-right sweeping motion.
Afterwards, clean the read/write lens using a commercial CD lens
cleaner.
- Make sure the drive gets plenty of air circulation. This is
also related to dust buildup, as dust helps the drive retain
heat. Make sure the power supply and cooling fans in your system
are functioning and free of debris that may impede the flow of
air into the system. Also, if an internal drive is sandwiched
between other components (i.e. hard drives, other CD-ROM drives,
etc), then it can be difficult for the drive to cool due to the
lack of exposed surface area. Try to isolate the drive in a bay
where nothing is directly underneath or on top of it.
If item 1 or 2 did not resolve your issue, make a support request
at: http://pro.jvc.com/prof/support/emailsupport.jsp
|
|
| Q: |
My system is reporting a buffer underrun. How
can I prevent these errors from occurring? |
| A: |
When the buffer, or the
memory, on the CD-R drive is empty, the steady stream of data
required to write to the CD is interrupted. This results in a
“buffer underrun” error, and loss of the CD. The way
to avoid these errors is to make sure there is a healthy transfer
rate from the source to the CD-R. There are a couple of ways to
insure this:
- Defragment the drive that contains the data you are trying to
write to the CD-R. This prevents the read/write heads from
jumping around unnecessarily and wasting time trying to look for
data.
- Record at lower speeds. Recording at lower speeds gives the
buffer more time to refill, reducing the chance of a buffer
underrun.
- Record from an image file off the hard disk.
- Move the image file you wish to burn from an EIDE hard disk
to a SCSI hard disk. This allows the drive and the hard disk to
communicate directly through the host adapter and not through the
PCI bus, which is slower and takes up more system resources.
- When recording, make sure no other applications are running
to prevent hard disk usage.
|
|
| Q: |
What versions of Archiver or RomMaker support
NT 4.0? |
| A: |
For Archiver, versions 4.10
and above support NT 4.0. For RomMaker versions 4.12a and above
support NT 4.0 |
|
| Q: |
Are your drives Y2K compliant? |
| A: |
Yes they are. |
|
| Q: |
Do you have to use the SCSI card that came with
the drive? |
| A: |
No. Most cards that are 100%
ASPI compliant will work with our drives. However, we recommend
using Adaptec SCSI host adapters as this is the brand of adapter
that we ship with all our systems, and they are known to be fully
compatible with our drives. |
|
| Q: |
What brand of media do you recommend? |
| A: |
There are many different
brands of media on the market, and while we do suggest using TDK
media, there are other concerns. The different colors on the data
surface of CD-R media (green, blue, silver, and gold) have
different reflective/refractive properties. In combination with
the low-tolerance nature of the CD-R/RW drive itself, such
differences can affect the readability of a particular disc in
different CD-ROM players and readers. For our CD-R drives, the
green dye seems to perform most consistently. For CD-RW media, the
blue discs are what we currently ship with our drives. |
|
| Q: |
Is there an update to my software and how can I
get it? |
| A: |
If you are still under
warranty, you are eligible for a free update. However, if your
warranty has expired then you must purchase the updates.
If you are running a PC with Windows 95/98 or NT 4.0, or a Mac
running OS 7.x or 8.x, we recommend upgrading to Adaptec’s
Easy CD-Creator for PC’s, and Toast for Macs. You can
purchase them in most retail computer stores or online at http://www.adaptec.com. |
|
| Q: |
Will an Ultra or Wide SCSI card make my CD-R
record faster? |
| A: |
No. Unless you have other SCSI
devices that are enhanced by these features, you will not need
these cards. |
|
| Q: |
What’s the difference between an
XR-W2020, 2022, 2626? |
| A: |
All three drives designations
represent the same model. Some of the 2022s are OEM drives. After
the firmware update, the drive will show up as a 2626. |
|
| Q: |
I use the Easy CD Creator software that was
packaged with my JVC drive, but it didn’t come with any
documentation. How do I print the online manuals?
|
| A: |
Assuming Z: is the CD-ROM/CD-R
drive that the Easy CD Creator installation disk is loaded,
MANUAL.PS is the file you wish to print, and your printer is
connected to LPT1:
- Go to the “DOS prompt” or the “Command
Prompt.”
- Type: copy Z:\doc\MANUAL.PS lpt1 /b
- Press [Enter]
|
|
| Q: |
I just upgraded to Windows 98, and every time I
try to write or put in a blank CD, my system hangs or my SCSI
devices all reset. Why? |
| A: |
Windows 98 tries to read the
contents of a blank CD when entered. Sometimes this results
in a SCSI bus reset, a blue screen, or a T7003 or T7004 error in
Easy CD Creator. To remedy this problem follow these
directions:
- Check your settings in device manager. You can do this by
right clicking on MY COMPUTER, then click on PROPERTIES.
- Clickon the tab Device Manager and open the CD-ROM tree. You
should see your CD-R unit there.
- Double-click on it and a dialogue box with information on the
drive should appear.
- If you click on the SETTINGS tab, you should see the options
box. Make sure the ONLY box checked is ‘DISCONNECT’.
|
|
| Q: |
I’ve updated to Windows 95B/Windows 98 on
my computer and Archiver doesn’t work anymore. I have even
tried uninstalling and reinstalling Archiver. What’s wrong? |
| A: |
Check your version of
Archiver. If it is version 4.03 or earlier, it isn’t
supported by 95B or 98, or more specifically, FAT32. If the CD-R
packaged was purchased direct from JVC within the past year the
software can be upgraded to a version that is FAT32-compatible. If
the drive was not purchased direct (i.e. an OEM package or a
second-hand drive), please do not contact us for software upgrades
or replacements. The OEM is responsible for the software that they
package with their CD-R systems, even if they use our drives. In
the case that the drive is out of warranty and you are no longer
eligible for a software upgrade, we suggest purchasing Adaptec
Easy CD Creator. |
